It's recommended to keep at least 10% of your device's storage free to prevent performance issues. Clear some additional storage spaceĮrasing some photos, videos, or other apps that you no longer need in order to clear some additional space on your device can vastly improve overall performance. You will want to make sure that your latest progress is available to be recovered after your reinstallation, if possible. Remember that by connecting though Facebook, Game Center, or Google Play from the in-game settings menu, you can uninstall and re-install without losing your progress uninstalling an app will usually erase your local save data along with the app. If you're using Android, the game will need to remain open while installing or launching it for the first time it may not install correctly while running in the background. Some games can have relatively large downloads, so doing this will minimize the chance of experiencing connection issues which may corrupt game data as it's being downloaded. You will want to make sure that you are using a stable Wi-Fi connection to download the game again. Restarting your device can also ensure that the memory has cleared these files. If you have an application manager on your device, try using it to make sure that all of the game files have been completely removed prior to re-installing the game. On Android, some devices may take a while to fully erase the game files before you begin re-installing. Uninstalling the game and re-installing it will usually fix these types of crashes, but please be sure you have saved your progress before uninstalling. If the app is crashing consistently on a certain level or upon launching, it's very likely that some of the assets you downloaded when you were installing or updating weren't downloaded correctly. Re-install the app after saving your progress If you're on 3G/4G, try using a Wi-Fi connection instead or, if you're already on Wi-Fi, try connecting through a different Wi-Fi network. If downloads are progressing slowly or your game is showing messages indicating you’re in Offline mode (in a place you should be able to get online), you may need to try a different network connection. Once you release the buttons your device will reboot. To do this, hold down the power and home buttons simultaneously until the screen turns off and the Apple icon appears. On iOS devices, you may also need to perform a hard reboot. This can help to clear the memory of your device from any tasks that should no longer be using resources. Reboot your device by turning it off for a few seconds and then powering it back on again. On Android, you can choose "Restrict background data" on each app's settings. To check for this on iOS, go to the Background App Refresh section of your device settings, then toggle OFF apps such as these to prevent them from using additional memory while you play.
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